To return or exchange an item please follow the steps below:
1. Include a copy of the packing slip or confirmation email from your order and note the new size or item desired. (We cannot guarantee all items and sizes will be in stock for exchanges.)
2. Once your return is received, your new item(s) will be shipped out at no additional cost or we will issue your refund.
What is your refund policy?
We offer a 100% Satisfaction Guarantee - which means we will refund your money if you are, for any reason, not satisfied with your order due to any damages during shipping or defects arising out of manufacturing issues. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.
In the unlikely event that your order hasn't arrived within 3-5 weeks (due to lost mail, etc.) please contact us and we will issue a refund or resend your order. Refunds & returns will not be processed after 60 days. Thanks for understanding!
Please keep in mind you are responsible for the return shipping cost. In the event your package is damaged during shipping, let us know right away so we can file a claim with the carrier. We will either ship you a replacement or issue a refund after the claim is granted.
1. If you receive a damaged item upon delivery, contact our customer service immediately at firstname.lastname@example.org.
2. Pack the item securely. Please provide your order number, name, phone number and email address.
3. All return shipping charges must be prepaid.
4. For your protection, we recommend that you use a shipping method that provides insurance and tracking services from providers such as UPS or FedEx for your return. Ship the return package to the address indicated by our customer support.
5. You can expect a refund within 30 days of our receiving your returned product. Refund will be credited to the same form of payment used in your original purchase.
Please note that we do not accept returns if they arrive in any condition other than their original state or if they are past our 90-day return period. They will be sent back to you; if you reject that return shipment, SpecialDesignJewelry reserves the right to liquidate the inventory and withhold your credit. You are responsible for filing a claim with the courier if items are damaged during return shipping.