FAQ + Shipping Info
Special Design Jewelry partners with global jewelry merchants in order to provide you with the best prices, unique designs and a distinct international shopping experience.
This means that your order may be shipped from one of our global suppliers - sometimes overseas.
Depending on where you are and because we ship directly from our partners in other countries, due to incredibly high demand for our jewelry please allow 2-3 weeks for US delivery and please allow 3-5 weeks for International delivery.
Note as of 28th December 2016: We now accept Cash On Delivery (COD) in the Philippines with fast delivery times for our most popular products. Average delivery times: Manila - 2-4 days, other provinces 4-10 days. If you are not in the Philippines and use COD to process your order, we will cancel it and black ball your name and address.
- How much is shipping?
- This depends on the product ordered, the total weight, and where we're shipping to.
- How long does it take for an order to arrive?
- This depends on the product ordered and which country you are in. On average, 2-3 weeks for the US, UK, CA and AUS and 3-5 weeks for everywhere else.
- In the Philippines, our most popular products will arrive in Manila in 2-4 days and to other provinces in 4-10 days, on average.
- Can I have a tracking number?
- Yes, all our products are shipped with tracking numbers. If you would like yours, please contact firstname.lastname@example.org.
- I ordered 2+ items, but only received one... where's my order?
- We have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way :)
- Why have I not received any order confirmation details?
Most times this is because our customers have accidentally entered their email in wrong. Throughout the process we send 3-4 emails, including an order conformation, a fulfillment notice, and a shipping notice.If you believe you may have entered your email in wrong, please contact us and we will fix it for you.
- What is your refund policy?
- We offer a 100% Satisfaction Guarantee - which means we will refund your money if you are, for any reason, not satisfied with your order. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.
- In the unlikely event that your order hasn't arrived within 3-5 weeks (due to lost mail, etc.) please contact us and we will issue a refund or resend your order. Refunds & returns will not be processed after 90 days. Thanks for understanding!
- How do I contact you?
- If you have any questions that are not on this FAQ page, please email us at email@example.com where we will promptly get back to you :) <3